Stage 2: “People are encouraged to reduce plastic use to help the environment. However, some argue that plastic is convenient and hard to replace in daily life.”
answer: 🌍 PRESENTATION (3–5 MINUTES)
Topic: Advantages and disadvantages of trying to live without plastic
Task Code: (say whatever code is written on your card)
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Opening
“I will now begin my presentation.”
“Today I would like to talk about the advantages and disadvantages of trying to live without plastic. My task code is __. As we all know, plastic is used everywhere in modern life, from packaging to medical equipment. People are encouraged to reduce plastic use to protect the environment, but some believe plastic is too convenient to replace. I will discuss both sides and share my personal opinion.”
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Argument in Favour – Advantages of Living Without Plastic
“One clear advantage of reducing plastic is the positive impact on the environment. Plastic pollution harms oceans, wildlife, and even our food chain. By using alternatives such as glass, metal, or reusable bags, we can significantly lower waste. Another benefit is improved public health, because some plastics contain chemicals that may be harmful if used with hot food or drinks. Living with less plastic can also encourage more sustainable habits, such as repairing items instead of throwing them away. Overall, reducing plastic helps create a cleaner and healthier environment.”
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Argument Against – Disadvantages of Living Without Plastic
“However, there are also disadvantages to trying to live without plastic. The first issue is convenience. Plastic is cheap, lightweight, and can be used for almost anything, from water bottles to phones. Many plastic alternatives are more expensive or not easily available. For example, buying glass containers or metal products can cost more money, especially for families with limited budgets. In addition, plastic plays an important role in medicine and food safety. Hospitals rely on sterile plastic equipment, and plastic packaging helps keep food fresh and prevents contamination. For these reasons, living completely without plastic is very difficult.”
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Personal Reflection
“From my personal experience, I have tried to reduce my own plastic use by carrying a reusable bottle and avoiding plastic bags when shopping. At first it was challenging because I often forgot my reusable items, and sometimes plastic-free options were not available. But gradually, I found that small changes can really make a difference. Although I cannot live 100% without plastic, I feel better knowing I am reducing my environmental footprint.”
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Conclusion + Opinion
“In conclusion, living without plastic has clear environmental benefits, but it also brings challenges related to cost, convenience, and safety. In my opinion, it is unrealistic to eliminate plastic completely, but it is very reasonable to reduce it as much as possible. If governments, companies, and individuals work together, we can find a balance between convenience and sustainability.”
“Thank you for your attention.”
Stage 4:
- Can you describe what is happening in this image?
In the image, two people are sitting at desks wearing headsets and working on computers. They seem to be speaking to customers or responding to calls. The environment looks like a call centre or an office where customer support is provided.
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- What kind of job do you think these people are doing?
They appear to be working as customer service representatives. They may be answering phone calls, helping customers solve problems, or giving information about a service or product.
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- What skills are important for working in a call centre?
Important skills include good communication, patience, and active listening. Workers should also have strong problem-solving skills, the ability to stay calm under pressure, and basic computer skills to manage calls and record information.
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- What are some challenges of working in this environment?
Some challenges include dealing with angry or upset customers, handling a high number of calls, and staying focused for long periods. It can also be stressful because employees must solve problems quickly while remaining polite and professional.
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- Would you enjoy doing a job like this? Why or why not?
I might enjoy it because I like helping people and communicating. However, it could also be stressful, especially during busy times or when dealing with difficult customers. So I think I would prefer it only if the working environment is supportive.
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- How does technology help people in this kind of work?
Technology helps by allowing workers to manage calls, access customer information quickly, and record details efficiently. Modern software can also provide scripts, automated replies, and customer history, which makes solving problems easier and faster.
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- Have you ever had a memorable experience with customer service?
Yes, I have. One time I called customer service about a delivery issue, and the representative was very friendly and solved the problem quickly. This left a positive impression and showed me how important good service is.
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- Why is good communication important in customer service roles?
Good communication is essential because workers must explain information clearly and understand customers’ needs. It helps avoid misunderstandings and ensures that problems are solved efficiently. It also helps build trust and keeps customers satisfied.
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- What kind of training do you think these workers need?
They need training on communication skills, how to use call centre software, and product or service knowledge. They also need training in problem-solving, handling difficult customers, and maintaining a professional tone during calls.
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- Do you think remote customer service is better than in-office work? Why?
Remote customer service can be better because workers have more flexibility and can work comfortably from home. However, working in an office can provide better teamwork, faster support from colleagues, and fewer technical issues. The best choice depends on the company and the individual.
